Return/exchange Policy

No Returns & No Refunds

We encourage you to review all product descriptions, dimensions, and photographs carefully before placing your order. For any questions before purchase, write to us at bemindwize@mindwize.co.

Important Disclaimer — Natural Material Characteristics

Many of our products are crafted from reclaimed and sustainable teak wood. As a natural material, reclaimed teak has unique characteristics that are intentional, desirable, and not considered defects or damage:

• Knots — Natural knots in the wood grain are a characteristic of teak and sustainable timber. They are not defects.
• Grain variation — Each piece has a unique wood grain pattern. No two pieces will look identical. This is expected.
• Colour variation — Natural teak ranges from golden brown to dark brown and may have variation across a single piece. This is not a manufacturing defect.
• Small fissures or hairline cracks — These are natural characteristics of reclaimed teak. They do not affect the structural integrity of the product.
• Surface texture — Our products have a natural, retained finish. They are not polished to a uniform plastic-like appearance. The texture and feel is intentional.
• Markings from prior use — As reclaimed wood, products may carry subtle marks from their previous life. These are part of the character of the material.

Exchange Policy — Damaged Products Only

We offer a one-time exchange only in the following situation:

To be eligible for an exchange, ALL of the following conditions must be met:

• The product must have been received in a genuinely damaged or defective condition (not natural material characteristics).
• You must contact us at bemindwize@mindwize.co within 5 days of delivery.
• Your email must include clear photographs showing the damage from multiple angles.
• The product must be unused and in its original packaging.
• You must have the original order confirmation or proof of purchase.

Requests raised after 5 days from the delivery date will not be entertained under any circumstances.

How to Raise an Exchange Request

Email us at bemindwize@mindwize.co within 5 days of receiving your order. Your email must include:

• Subject line: Exchange Request — Order #[your order number]
• Your full name and order number.
• A clear description of the damage.
• Minimum 3–4 photographs clearly showing the damaged area from different angles.

Our team will review your request within 2–3 business days and notify you of the outcome.

If your exchange request is approved:

• We will schedule a pickup of the damaged product from your delivery address at no cost to you.
• Once the product is received and inspected by our team, a replacement will be dispatched.
• Replacement dispatch is subject to stock availability. If the same product is unavailable, we will offer you a store credit or an alternative product of equivalent value.

Products sent back to us without prior approval will not be accepted and will be returned at the sender's cost.

What Is Not Covered

The following will not be accepted as grounds for an exchange:

• Natural knots, grain variation, colour variation, or surface texture of reclaimed teak products.
• Minor scratches or marks from normal use after delivery.
• Damage caused by misuse, improper handling, exposure to water, or negligence after delivery.
• Products for which an exchange request is raised after 5 days of delivery.
• Products returned without photographic evidence of damage.
• Change of mind or preference for a different product.
• Products that have been used, altered, or are not in original packaging.

Contact Us

This policy is governed by the laws of India and the Consumer Protection (E-Commerce) Rules, 2020. All disputes are subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.